{"id":1730,"date":"2020-04-16T17:30:16","date_gmt":"2020-04-16T15:30:16","guid":{"rendered":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/?page_id=1730"},"modified":"2021-05-08T15:12:27","modified_gmt":"2021-05-08T13:12:27","slug":"la-seconde-famille-de-metiers-relation-clients","status":"publish","type":"page","link":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/renovation-de-nos-formations-tout-sur-la-renovation-des-baccalaureats-et-des-cap-dans-nos-filieres\/la-seconde-famille-de-metiers-relation-clients\/","title":{"rendered":"La seconde Famille de M\u00e9tiers Relation Clients"},"content":{"rendered":"<p style=\"text-align: center\"><strong><span style=\"font-size: 12pt\">Les documents officiels<\/span> <\/strong><\/p>\n<table style=\"height: 153px\" width=\"633\">\n<tbody>\n<tr>\n<td style=\"width: 305px;text-align: center\">\n<p><div id=\"attachment_1721\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/Famille-des-m\u00e9tiers-de-la-relation-client.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1721\" class=\"wp-image-1721 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-PDF_file_icon.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1721\" class=\"wp-caption-text\">La fiche Famille des M\u00e9tiers de la Relation Clients<\/p><\/div><\/td>\n<td style=\"width: 305px;text-align: center\">\n<p><div id=\"attachment_1721\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/Rep\u00e8res-pour-les-comp\u00e9tences-communes-seconde-famille-des-m\u00e9tiers-de-la-relation-client-20.1.19-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1721\" class=\"wp-image-1721 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-PDF_file_icon.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1721\" class=\"wp-caption-text\">La fiche rep\u00e8re des comp\u00e9tences communes<\/p><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><span style=\"font-size: 12pt\"><strong>Quelques propositions de supports<\/strong><\/span><\/p>\n<table style=\"height: 163px\" width=\"634\">\n<tbody>\n<tr>\n<td style=\"width: 305.5px;text-align: center\">\n<p><div id=\"attachment_1721\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/R\u00e9partition-comp\u00e9tences_enseignants.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1721\" class=\"wp-image-1721 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-PDF_file_icon.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1721\" class=\"wp-caption-text\">Proposition de r\u00e9partition pour une \u00e9quipe de 3 enseignants<\/p><\/div><\/td>\n<td style=\"width: 305.5px;text-align: center\">\n<p><div id=\"attachment_1720\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/trame-s\u00e9quence-type.docx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1720\" class=\"wp-image-1720 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_Word_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1720\" class=\"wp-caption-text\">Proposition de trame d&rsquo;une s\u00e9quence \u00ab\u00a0type\u00a0\u00bb<\/p><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><span style=\"font-size: 12pt\"><strong>2 exemples de livret de suivi<\/strong> <\/span><\/p>\n<table style=\"height: 115px\" width=\"635\">\n<tbody>\n<tr>\n<td style=\"width: 306px;text-align: center\">\n<p><div id=\"attachment_1720\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/Livret-daccompagnement-projet-de-le\u0301le\u0300ve.docx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1720\" class=\"wp-image-1720 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_Word_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1720\" class=\"wp-caption-text\">Livret d&rsquo;accompagnement<\/p><\/div><\/td>\n<td style=\"width: 306px;text-align: center\">\n<p><div id=\"attachment_1720\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/LIVRET-DE-SUIVI-PFMP.docx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1720\" class=\"wp-image-1720 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_Word_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1720\" class=\"wp-caption-text\">Livret de suivi PFMP<\/p><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: center\"><span style=\"font-size: 12pt\"><strong>L&rsquo;enseignement spiralaire<\/strong><\/span><\/p>\n<table width=\"636\">\n<tbody>\n<tr>\n<td colspan=\"3\">\n<div id=\"attachment_1719\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2021\/05\/Ex-spiralaire-bcp_mcv_et_bcp_ma_du_251120201.pptx\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1719\" class=\"wp-image-1719 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_PowerPoint_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1719\" class=\"wp-caption-text\">Diaporama de pr\u00e9sentation de l&rsquo;enseignement spiralaire<\/p><\/div>\n<div class=\"mceTemp\"><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: center\"><span style=\"font-size: 12pt\"><strong>L&rsquo;\u00e9valuation par comp\u00e9tence et les travaux professionnels<\/strong><\/span><\/p>\n<table width=\"637\">\n<tbody>\n<tr>\n<td>\n<p><div id=\"attachment_1718\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2021\/05\/liste-comp\u00e9tences.xlsx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1718\" class=\"wp-image-1718 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_Excel_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1718\" class=\"wp-caption-text\">Fichier des comp\u00e9tences de nos formations (MA MCV A et B et CAP EPC)<\/p><\/div><\/td>\n<td>\n<p><div id=\"attachment_1718\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2021\/05\/Livret-suivi-seconde1.xlsx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1718\" class=\"wp-image-1718 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_Excel_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1718\" class=\"wp-caption-text\">Livret de suivi des comp\u00e9tences par classe<\/p><\/div><\/td>\n<\/tr>\n<tr>\n<td>\n<p><div id=\"attachment_1718\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2021\/05\/Matrice-positionnement-travaux-professionnels-MCV1.xlsx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1718\" class=\"wp-image-1718 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_Excel_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1718\" class=\"wp-caption-text\">Matrice de suivi des comp\u00e9tences (par \u00e9l\u00e8ve)<\/p><\/div><\/td>\n<td>\n<p><div id=\"attachment_1718\" style=\"width: 160px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2021\/05\/MCV-Blocs-1-2-3-Suivi-Comp\u00e9tences-classe-X-P\u00e9riode-Y-MAJ-21-01-31.xlsx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1718\" class=\"wp-image-1718 size-thumbnail\" src=\"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-content\/uploads\/sites\/15\/2020\/04\/1200px-Microsoft_Office_Excel_2018\u2013present.svg-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><p id=\"caption-attachment-1718\" class=\"wp-caption-text\">Outil d&rsquo;\u00e9valuation sous format Excel (pour ceux ne disposant pas d&rsquo;un outil permettant de mettre une telle \u00e9valuation en place)<\/p><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les documents officiels &nbsp; Quelques propositions de supports &nbsp; 2 exemples de livret de suivi L&rsquo;enseignement spiralaire L&rsquo;\u00e9valuation par comp\u00e9tence et les travaux professionnels &nbsp;<\/p>\n","protected":false},"author":51,"featured_media":0,"parent":1710,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-1730","page","type-page","status-publish","hentry","nodate"],"_links":{"self":[{"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/pages\/1730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/comments?post=1730"}],"version-history":[{"count":7,"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/pages\/1730\/revisions"}],"predecessor-version":[{"id":2438,"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/pages\/1730\/revisions\/2438"}],"up":[{"embeddable":true,"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/pages\/1710"}],"wp:attachment":[{"href":"https:\/\/ent2d.ac-bordeaux.fr\/disciplines\/commerce-vente\/wp-json\/wp\/v2\/media?parent=1730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}